Privacy Notice

Purpose  

This privacy policy outlines how we manage and protect your personal information at Ease Physiotherapy. This privacy policy aims to ensure transparency in how your personal information is handled and underscores our commitment to protecting your data. 

Collection of Personal Information 

We collect personal information such as your name, address, contact number, email address, date of birth, video analysis, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services – physiotherapy. This information is collected through online forms, in-person consultations, and medical records from other healthcare providers. We only collect information that is necessary to provide you with quality healthcare services. 

Use of your Personal Information 

We may need to share personal data with other medical professionals involved in your treatment e.g. your GP or Consultant and will obtain your consent at the time to share your personal data with these parties. Your information may also be used for administrative purposes like billing and scheduling appointments. We do not use your personal information for marketing unless you explicitly consent. 

Disclosure of Personal Information 

Ease Physiotherapy may disclose your personal data to third-party service providers, such as billing and transcription services, strictly for the purpose of healthcare service provision. Additionally, we may disclose your information if required by law or if necessary to protect your safety or the safety of others. 

Protection of Personal Information 

Reasonable measures are taken to protect your personal information from unauthorised access, use, and disclosure. If you have been receiving physiotherapy, once you have been discharged, we will be required to retain your personal data for a minimum of 8 years. 

Access to Personal Information 

You have the right to access and review your personal information. This includes the right to rectification, erasure, and restriction of processing. Requests for data access can be made in writing or via email, including necessary contact information and identity verification documents. 

Data Breaches

In the event of a data breach involving your personal data, we will notify you promptly, providing contact details of the responsible person, an explanation of the breach, and steps being taken to address 

Confidentiality is an important aspect of the therapeutic relationship, and we adhere to the Data Protection Act (1998) and registered with the ICO, ZB882743. 

For further information concerning your data privacy, please contact using the details provided below. 

info@easephysiotherapy.co.uk